Good questions. Clear answers.
Answers to common questions about finding and arranging local pet care with Fello during our Zürich private beta.
Getting started
01Where is Fello available?
Fello is currently being piloted in Zürich Kreis 7 / Witikon. Availability depends on participating sitters, the service you need and your selected date and time.
02What services does Fello offer?
During our private beta, Fello supports two services: Dog Walking and Drop-in Visits.
You can explore available services and sitter prices when searching for care.
03Do I need an account to use Fello?
Yes. Create a pet owner account and add your pet's details to get started.
This helps you search for suitable care and manage your booking requests through Fello.
Bookings & payments
04How do I find a sitter?
Select your pet, choose Dog Walking or Drop-in Visits, and enter your preferred date and time.
Fello displays eligible local sitters whose availability matches your request. You can review their prices before choosing whom to contact.
05Is my booking confirmed immediately?
No. When you send a request, the sitter can accept or decline it.
Your booking is confirmed only when the sitter accepts.
06How much does pet care cost?
Prices are displayed for available sitters before you submit a booking request.
The price depends on the service and sitter you choose.
07How do I pay for a booking?
During our private beta, you pay your sitter directly in cash.
Fello does not collect or process payments. Your sitter can record the cash received in the app.
08What happens if I need to cancel?
You can cancel a pending or accepted booking through Fello.
The applicable cancellation conditions depend on the circumstances and timing of the cancellation. Please review our Terms & Conditions before booking.
Read our Terms & Conditions →Trust & support
09How are sitters added to Fello?
For our private beta, sitter accounts are created by the Fello team. There is no open public sitter registration.
You decide which available sitter you'd like to request. Learn more about our approach on the Safety & Trust page.
Learn about Safety & Trust →10Who can see my home address?
Your home address is not publicly displayed in sitter search.
After a booking is accepted, the assigned sitter may access the address information needed to provide the agreed care.
For more information, please read our Privacy Policy.
Read our Privacy Policy →11Can I become a sitter?
We're happy to hear from people interested in joining our local community.
Public sitter registration is not available during the private beta. You can express your interest by emailing hello@fello.services. Participation is not guaranteed.
Get in touch →12How can I contact Fello if I have a question or concern?
Email us at hello@fello.services with questions about the service or an existing booking.
For urgent animal welfare matters, contact a veterinarian or the appropriate emergency service directly.
Contact Fello →Your neighbourhood.Their next favourite human.
Pet owners and prospective sitters are both welcome.